TROUBLESHOOTING


Checking the server ID for a problem that affects server access
When the message "You are not authorized to access that server" appears, the problem can sometimes be the server ID.

1. Check for a damaged server ID. If a server ID is damaged, the Domino server may start, but users won't be able to access it. Also, the message "Server Error: Damaged ID" appears when you start the Domino server.


For information on replacing it, see the topic Replacing the server ID.

2. Verify that the server has all of the required certificates.

3. Check for a "Public Key..." message that appears when the server starts. Verify that the public key stored in the Server document matches the public key stored in the server ID. To do this, copy the ID's public key to the clipboard, and then paste it to another application -- for example, into Microsoft® Windows® Notepad -- so that you can compare it with the public key in the Server document. Be sure to perform a full backup of the Domino Directory before altering the key.

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