Lotus Domino Administrator 8.5 Help - Checking the server for errors that affect mail

TROUBLESHOOTING

Checking the server for errors that affect mail
Check for these conditions and correct them, if necessary.

1. Verify that the sending and receiving servers have a certificate in common.

From the IBM® Lotus® Domino® Administrator, click the People & Groups tab.
From the tool bar, click Certification - ID file.
Choose the appropriate server ID file, and click Open.
Click Certificates to display the certificates held by the server.
Repeat for the second server.
Recertify one or both server IDs, as necessary.

2. Make sure there's enough memory and disk space on the recipient's mail server. Add memory to the server, and/or increase the disk space for swapping. Add disk space to the server.

3. Check for a corrupt mail file. On rare occasions a recipient's mail file may become corrupted. Do one of these:

Run the Fixup task. Use this task if the database is in Domino 5 or higher format and you're not using transaction logging, or if the database is in Domino 4 format.
Run the Fixup task with the -J option. Use this task if the database is in Domino 5 or higher format and you are using transaction logging. If you use a backup utility certified for Domino 5 and you run Fixup -J, perform a full backup of the database as soon as Fixup finishes.

4. Check for a missing or incorrect Domain setting in the NOTES.INI file. At server startup, the Router sends the message "Mail Router started for domain x" to the console and to the log file. To see if the NOTES.INI file on the sender's and recipient's mail server includes a Domain setting, enter this command at the console:

Show Configuration Domain

Then verify that the domain name is correctly spelled. To add the Domain setting or correct the spelling of the domain name, enter this command at the console:

Set Configuration Domain = DomainName

where DomainName is the name of the mail server's IBM® Lotus® Notes® domain.

5. Check for a corrupt MAIL.BOX on the server. Do one of these:

Run the Fixup task. Use this task if the database is in Domino 5 or higher format and if you're not using transaction logging, or if the database is in Domino 4 format.
Run the Fixup task with the -J option. Use this task if the database is in Domino 5 or higher format and you are using transaction logging. If you use a backup utility certified for Domino 5 and you run Fixup -J, perform a full backup of the database as soon as Fixup finishes.

If the corruption still persists, shut down the server and rename MAIL.BOX -- for example, rename it to BADMAIL.BOX. Then restart the server to generate a new MAIL.BOX file, and copy any uncorrupted documents from BADMAIL.BOX to MAIL.BOX.

How to troubleshoot mail routing

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