TROUBLESHOOTING


How to troubleshoot server crashes
The most common causes of server crashes are the following: Use these steps to troubleshoot a server crash. If, after completing these steps, you haven't resolved the problem, consult your technical support representative.

1. Collect system information:

2. Note any changes to these elements of the Domino environment. If possible, revert to the previous configuration to determine if the problem still occurs. 3. If the last message on the console starts with the word "Panic," record the entire message.

4. If possible, capture the last screen displayed on the console or save the Console Log file.

5. Stop all tasks running on the Domino server, and then stop the Domino server.

6. If an NSD log file was created, verify the time and date of the file, which should coincide with the time and date of the crash. If necessary, Lotus Support Services will use this file to identify where the crash occurred.


7. Restart the server.

8. Check the Miscellaneous Events view in the log. Record all entries that occurred immediately before and after the crash. To do this, double-click the appropriate entry to open it. In particular, look for an NSF file in the entry, which may indicate where the crash occurred. If a particular database appears to have caused the crash, check the replication history of that database for additional information.

9. Collect these configuration files:

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