TROUBLESHOOTING
The server storing the database is temporarily down
Check with the IBM® Lotus® Domino® administrator and tell users when the database is expected to be available again.
Users don't have the appropriate access
Check the database access control list (ACL) to make sure users have the necessary access to the database. Check with the Domino administrator to ensure users have access to the Domino server that stores the database.
Server backup is occurring during work hours
Users may be unable to access a server that is being backed up during work hours because a full backup may require significant disk I/O capacity. Ask the Domino administrator to schedule backups to occur overnight, if possible.
Use a IBM® Lotus® Domino® 6-compliant backup program so users can access databases on a server that is being backed up. Users can make changes to databases as a backup occurs because Domino provides a point-in-time image of the database, beginning with the time the database backup starts.
The server is continuously updating a full-text index
If a database is large and active, database performance can be slow if the server updates a full-text index too frequently. Change the full-text index update frequency if necessary.
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