Lotus Domino Administrator 8.5 Help - Tracking a mail message

MAIL

Tracking a mail message
If you track a mail message and the search finds no messages, adjust the search criteria and then perform the search again.

1. Make sure that you set up mail monitoring.

2. From the IBM® Lotus® Domino® Administrator, click the Messaging - Tracking Center tab.

3. In the Maximum results field, specify the maximum number of search results to display for the tracking request.

4. Complete any of these fields to describe the message that you want to track, and then click OK:

Field Enter

From The user name of the sender.
Note You can also select the name from the Domino Directory.

To The user name of the recipient.
Note You can also select the name from the Domino Directory.

Sent Choose one:

Today
Yesterday
Last week
Last 2 weeks
Last month
All times
Note To increase the likelihood of finding messages, choose a long time period.

Start Choose one:

Sender's home server - (default) Select this option if you know the sender of the message.
Current server - Select this option if you don't know the sender of the message and you leave the From field blank.
If you manage multiple servers, you can select a different server by clicking its name from the Servers bookmark to the left of the Domino Administrator.

Subject The subject of the message that you want to track.
The server must allow tracking by message subject.

Message ID The message ID of the message you want to track.

Domino displays summary results that include the sender's name, recipient, delivery time and message subject, if subject tracking is allowed.

5. From the Messages Found pane, select a message and then click Track Selected Message.

6. Expand the Message tracking results folder, and select a server to view more information about what happened to the message on that server. Domino displays the following information:

Field Description

Delivery status Indicates whether the Router deposited the message in the recipient's mail file or transferred it to another server.

Mailbox status Indicates whether the message is unread, read, deleted, or unknown.

This server The name of the current server.

Previous server The name of the server that delivered the message to the current server in the message path being examined. For messages originating outside the Domino network and transferred over SMTP, this is the server from which Domino received the message.

Next server If the current server is not the final destination, the next server on the routing path.

Msg priority Indicates whether the message priority is high, normal, low, or unknown.

Unique message ID A value that uniquely identifies the message on the current server.

Inbound message ID The message ID of the message when it arrived on the server.

Outbound message ID The message ID of the message when it left the server.
In some cases, the SMTP Router changes the ID of the message before transferring it.

Inbound originator The sender's e-mail address as it appeared in the message headers when the message arrived at the current server.

Outbound originator The sender's e-mail address as it appeared in the message headers after transfer from the current server to the next hop server.

Inbound recipient The recipient's e-mail address as it appeared in the message headers when the message arrived at the current server.

Outbound recipient The recipient's e-mail address as it appeared in the message headers after transfer from the current server to the next hop server.

Subject The content of the message's subject header.

Disposition time Indicates the time when the Router changed the status of the message to the value in the Delivery status field. There can be a delay between the arrival of a message and when the Router processes it.

Message arrival time The time when the current server received the message.

Message size (bytes) The size of the message, including any attachments.

Related topics

Tools for mail monitoring

Setting up mail monitoring

Controlling the Mail Tracking Collector

Configuring the server for message tracking

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Field	Enter
From	The user name of the sender. Note You can also select the name from the Domino Directory.
To	The user name of the recipient. Note You can also select the name from the Domino Directory.
Sent	Choose one: Today Yesterday Last week Last 2 weeks Last month All times Note To increase the likelihood of finding messages, choose a long time period.
Start	Choose one: Sender's home server - (default) Select this option if you know the sender of the message. Current server - Select this option if you don't know the sender of the message and you leave the From field blank. If you manage multiple servers, you can select a different server by clicking its name from the Servers bookmark to the left of the Domino Administrator.
Subject	The subject of the message that you want to track. The server must allow tracking by message subject.
Message ID	The message ID of the message you want to track.

Field	Description
Delivery status	Indicates whether the Router deposited the message in the recipient's mail file or transferred it to another server.
Mailbox status	Indicates whether the message is unread, read, deleted, or unknown.
This server	The name of the current server.
Previous server	The name of the server that delivered the message to the current server in the message path being examined. For messages originating outside the Domino network and transferred over SMTP, this is the server from which Domino received the message.
Next server	If the current server is not the final destination, the next server on the routing path.
Msg priority	Indicates whether the message priority is high, normal, low, or unknown.
Unique message ID	A value that uniquely identifies the message on the current server.
Inbound message ID	The message ID of the message when it arrived on the server.
Outbound message ID	The message ID of the message when it left the server. In some cases, the SMTP Router changes the ID of the message before transferring it.
Inbound originator	The sender's e-mail address as it appeared in the message headers when the message arrived at the current server.
Outbound originator	The sender's e-mail address as it appeared in the message headers after transfer from the current server to the next hop server.
Inbound recipient	The recipient's e-mail address as it appeared in the message headers when the message arrived at the current server.
Outbound recipient	The recipient's e-mail address as it appeared in the message headers after transfer from the current server to the next hop server.
Subject	The content of the message's subject header.
Disposition time	Indicates the time when the Router changed the status of the message to the value in the Delivery status field. There can be a delay between the arrival of a message and when the Router processes it.
Message arrival time	The time when the current server received the message.
Message size (bytes)	The size of the message, including any attachments.