MONITORING


Troubleshooting the Domino SNMP Agent
Check Server Tasks

If an Agent function is not working, first check that the QuerySet Handler and Event Interceptor server add-in tasks are running by using the Show Tasks command on the IBM® Lotus® Domino® console. You can do this remotely if you are authorized. If neither task is running, then the SNMP Agent will report that the server is down.

Check MIB Values using the SNMP Management Station

Query the MIB remotely to determine which components are up and running. There are three components in the SNMP architecture for MIB variables:


Each can respond to MIB requests. You can test them together or sequentially to determine which pieces are responding. You should use the community name configured into your Master SNMP Agent.

Test the:


If the other variables are successful, but the QuerySet Handler is not responding, verify that the task is running using the Show Tasks command on the Domino console. You can perform this test remotely if you are authorized, or you can open a database, such as the Domino Directory, with the IBM® Lotus® Notes® client to verify the server is running.

Caution Every 30 seconds, the Domino SNMP Agent tests whether the QuerySet Handler is responding. If this test fails you will receive a Warning trap "Domino Server pulse has failed." This is usually a temporary problem because the server is overloaded. If the condition lasts 5 cycles, however, you will get a Critical trap "Domino Server is not responding." This means that the server may have crashed or hung. In either case, while it is occurring you will not be able to query the Domino MIB. When the pulse returns, you will receive a canceling trap message that the server pulse is restored.