TROUBLESHOOTING

Troubleshooting TCP/IP problems for NRPC
These topics describe how to troubleshoot problems with TCP/IP: If you can't solve your problem, record all of THE FOLLOWING INFORMATION (gathered as you performed the steps in the preceding topics) before contacting Lotus Support Services (www.lotus.com/support):

1. Exact quoted error messages

2. TCP stack name and version number (or operating system and version if the TCP/IP stack is included in the operating system)

3. IP configuration information

4. IP address and host name of IBM® Lotus® Domino® server

5. Server document

6. Host file

7. Tracert information (with number of hops)

8. Ping packet size

Note It is recommended that customers prepare a network diagram for escalation.

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