1. Trace the attempt to connect to the server by doing one of the following:

1. From an IBM® Lotus® Notes® workstation:

Choose File - Preferences - User Preferences - Ports.

Click Trace.

Specify the server you want to connect to.

In the "Trace options" and "Notes Log options" fields, select "Full trace information."

Click Trace.

1. On a server console, enter:
Trace servername

where servername is the hierarchical name of the server you want to connect to, for example, Mail01/Cleveland/Acme.

3. If the port is enabled, make sure that the server is not down.

4. If the server is running, check whether you have a local Connection document for it, and if so, check that the port you want to use is selected in that document.

5. If you still cannot connect, it is probably because no address can be found for the server in the given protocol. Create or modify a local Connection document to include the server's protocol-specific network address.

For more information on ports and Connection documents on Notes workstations, see Lotus Notes 8 Help.

• Troubleshooting TCP/IP for NRPC

Related topics

Lotus Domino and networks
Troubleshooting the Domino system
Additional documentation resources
Lotus Support

Glossary