1. Check the User Preferences (File - Preferences - User Preferences). Check the settings for Mail -- for example, the Mail Program field may be set to None, which disables all mail for the user. Check the settings under ports; the port(s) necessary to send mail may be disabled. For more information on User Preferences, see Lotus Notes 8 Help.

2. Check the user's Contacts for a missing view. If a view is missing, replace the design of Contacts. Choose File - Application - Replace Design, and specify the Contacts template, PERNAMES.NTF, not the IBM® Lotus® Domino® Directory template, PUBNAMES.NTF. Replacing the design deletes any nonstandard private views but does not affect the data.

3. Check if the user is using the appropriate Location document. For example, a mobile user who is working in the office may be attempting to use a Location document that is for use only when the user works at home. Another possibility is that the Location document may contain incorrect information. To check the current Location document, from the workstation, choose File - Preferences - Location Preferences.

Check that the sender's workstation is set up with the correct mail server and mail file names. Choose File - Preferences - Location Preferences, and verify the settings in the Home/mail server and Mail file fields.

For more information on replacing the design of a template, see Domino Designer 6 Help.

Related topics

How to troubleshoot mail routing

Glossary