TROUBLESHOOTING
Users should always try to resend a memo for which they receive a Delivery Failure Report. To help users troubleshoot delivery failure, ask them to use Steps 1 - 3 below to send you a copy of their mail database. Sending you a copy of their mail database preserves the field properties of the reports, which you analyze as a means of troubleshooting.
1. The user creates a new mail database on the workstation. From the menu, choose File - Application - New. Be sure to use the current (MAIL6.NTF) mail template.
2. The user copies a Delivery Failure Report from the original mail file and pastes it into the new database.
3. The user attaches the new mail database to a mail message and sends it to you.
4. You open the mail database attached to the mail message and select a Delivery Failure Report.
To troubleshoot mail routing or test mail connections, trace a mail delivery to test whether a message can be successfully delivered without actually sending a test message.
1. From the IBM® Lotus® Domino® Administrator, click the Messaging - Mail tab.
2. If necessary, click Tools to display the tool bar.
3. From the tool bar, click Messaging - Send Mail Trace.
4. Complete these fields, and then click Send:
Mail routing topology maps are useful to track mail routing problems between servers.
1. From the Domino Administrator, click the Messaging - Mail tab.
2. Choose one:
From the Domino Administrator, click the Messaging - Mail tab, then select Mail routing status. You can also check for undelivered mail in the mail routing events view in the log file (LOG.NSF).
Mail routing event generators
Using a mail routing event generator, you can test and gather statistics on mail routes.
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