TROUBLESHOOTING

Free time information isn't available
If, while scheduling a meeting, a user can't look up free time for a particular invitee because the invitee's schedule is grayed out in the Free Time dialog box or if no users' free time information can be accessed and the message "No scheduling information for the requested users could be found at this time" appears, use these tips to troubleshoot the problem.

1. Check that the invitee's name is spelled correctly on the meeting invitation. If the invitee belongs to a different domain, be sure to specify the invitee's full hierarchical name, including the domain name.

2. Check that IBM® Lotus® Domino® 4.5 or higher is installed on the invitee's mail server.

3. Make sure that the mail server is running. Free-time lookups fail if Domino cannot access the free time database on the invitee's mail server because the server is unavailable. If the server isn't running, the user can still complete invitation processing, including sending and receiving meeting-related messages. Also, lookups for other invitees with free time databases on other servers still work.

4. Check that the Schedule Manager task is running on the mail server.

5. Check that the invitee saved his or her Calendar Profile after upgrading the design to the Domino 4.5 or higher mail template.

6. Check that the user is included in the list of users who can read the invitee's Free time Schedule in the Calendar Profile.

7. Check that the free-time lookup finds schedule information for users whose mail servers are in a foreign or adjacent domain. If the free-time lookup fails, make sure a valid Domain document exists. In addition, check the Calendar Server field in the Domain document to make sure a valid calendar server has been defined for the domain.

8. Check that the mail servers are running the same protocol. The mail servers must run the same protocol so that the servers can connect to each other to perform a free-time lookup.